Friday, April 29, 2011

Future of shopping in India

The whole concept of 'going shopping' has changed. 'Shopper Marketing' is fast changing too. Significant shifts has happens in shopping. Mall crawling with credit cards in wallet to home -delivery to e-commerce and internet shopping to m-commerce and mobile shopping. These days we're talking about Social Shopping which is a giant leap in itself. Google just released some interesting statistics. And here the Fast Company talks about the future of shopping. So what is the future of shopping?

In India, unfortunately we don't discuss or debate important issues like these anymore. We in India are still a developing nation and hanging around in malls is increasingly becoming a nation past-time. So obviously the question comes in my mind, how will shopping change in India? What consumer behaviors will drive shopper marketing and how will brands and retailers adapt technology? How will Indian consumers use technology for their benefits? How will shopping for daily usable items change compared to shopping for luxury items? Will smart apps replace the joys of leisurely mall crawling in the afternoon? Will we shop with our smart phones and get charged for the door delivery service? Will we see a Phoenix Mills Mall in Mumbai apps available on Smart Phones, where we pre-select and buy things and just visit the mall to pick-up those on the way back home? Or Big Bazaar Apps (They created FutureBazar, the online version of the store however, it ain't easy to navigate and the user experience is relatively poor) that still allows consumers get the cheapest deals without the crowd, chaos and long queues? Will we have to wait for international brands like Zara & Gap & Diesel to change things or can we write our own future? How will cashless shopping will become the accepted norm? When will we start flash our smart phones and walk out of the store?
No doubt the future of shopping and shopper marketing will be mobile apps trying to recreate the experience of shopping. Product catalogs for smart phones is already the new thing for big retailers and billions are being spent on providing a flawless user experience to shoppers. RFID technologies, Location based services, mobile payment gateways, social shopping will truly transform the way we look at shopping in India.

Now these are serious issues staring at the face of marketers and retailers in India. However, I do feel we lack the conviction and courage when it comes to experimenting or challenging the status quo of providing simplified solutions for the future where people are converging towards.

I'm doing some serious thinking and research in these subjects, so please feel free to share your views and comments and point to interesting articles, blogs, books that you might stumble upon. Cheers.


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